Privacy Policy

Meridian Live SG operates this online platform and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site and use our services.

Information We Collect

We collect various types of information when you interact with our site and services. This may include:

Personal Information: Information you voluntarily provide to us when you use or register on our site, purchase tickets, subscribe to newsletters, participate in promotions, or contact us. This can include your name, contact details, payment information, and demographic information.
Usage Data: Information about your interactions with our site and services, such as pages viewed, duration of visit, search queries, and device information (IP address, browser type, operating system).
Transaction Data: Details about transactions you conduct through our site, including event bookings and purchases.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain our services, including processing transactions and managing your account.
To communicate with you, respond to your inquiries, and send you important updates or information about your bookings or services.
To personalize your experience on our site and tailor the content and offers you see.
To send you marketing and promotional communications about events, services, and offers that may be of interest to you, in accordance with your preferences.
To improve our site, services, and user experience.
To monitor and analyze trends, usage, and activities in connection with our services.
To detect, prevent, and address technical issues, fraud, or security vulnerabilities.
To comply with legal obligations and enforce our terms and policies.

How We Share Your Information

We may share your information with third parties in the following circumstances:

With service providers and partners who assist us in operating our site, conducting our business, or providing services to you (e.g., payment processors, event organizers, marketing agencies). These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
With event organizers, venues, or promoters whose events you are attending or interested in, to facilitate ticketing and event management.
In response to legal process, such as a subpoena or court order, or when we believe disclosure is necessary to comply with applicable laws, regulations, or legal obligations.
To protect our rights, property, or safety, and the rights, property, or safety of others, including enforcing our agreements and policies.
In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case your information may be transferred as part of the transaction.
With your consent or at your direction.

We do not sell your personal information to third parties.

Data Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

The right to access your personal information.
The right to request correction of inaccurate or incomplete information.
The right to request erasure of your personal information.
The right to restrict the processing of your personal information.
The right to object to the processing of your personal information.
The right to data portability, allowing you to receive your information in a structured, commonly used, and machine-readable format.
The right to withdraw consent at any time where we rely on consent as the legal basis for processing.

To exercise these rights, please contact us using the details provided below. We may require you to verify your identity before responding to your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data that are stored on your device. They are used to collect information to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us by mail at:

Meridian Live SG
#07-15 Paya Lebar Square
60 Paya Lebar Road
Singapore, Singapore, 409005